Refund policy

All BinaryBirthday products are personalized to order with a unique binary code. Because each item is custom-made, we do not accept returns or exchanges except in the case of defective, damaged, or incorrect items.

Defective or Damaged Items Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@binarybirthday.com with a photo of the issue. We will replace or refund at no cost to you.

Non-Returnable Items Because all products are personalized and made to order, we cannot accept returns for incorrect size selection, change of mind, or incorrect binary code submitted at checkout. Please double-check your binary code before placing your order.

Refunds If approved, you will be refunded to your original payment method within 10 business days.

European Union If shipped into the EU, you have the right to cancel within 14 days under the cooling-off period, provided the item has not been personalized to your specifications.